arhiva » Anul 2005 » Numarul 3(15) din 2005
CADRUL DE AUTOEVALUARE A FUNCTIONARII INSTITUTIILOR PUBLICE – STIMULENT PENTRU O CALITATE SPORITA A SERVICIILOR PUBLICE SAU FORMALITATE?
Public administration can no longer ignore quality. Total Quality Management is trying to change the philosophy of the area. There are many TQM-inspired tools that can help this process: quality (or excellence) awards, ISO standards, Common Assessment Framework (CAF). CAF is a tool developed by the European Union in order to assess the capacity of public institutions to produce quality.
